Telzio Call Analytics
Use the call data to improve your call center performance.
Get an overview of the activity on your phone system. Keep an eye on important statistics on calls and messages
such as wait times, average call duration, missed calls, and overall call volume.
Intuitive reporting
- Monitor activity on your phone numbers and make sure incoming calls are being answered in good time.
- Track marketing campaigns and easily see how different ads are performing.
- Sort by phone numbers and dates, and track how your activity has grown overtime.
- See your most active agents and their call volume.
Frequently Asked Questions
- Who can see call analytics?
- Is there call data displayed in real-time?
- Only administrators can see call analytics. Employees with a standard user login will have a separate view containing their own recent activity of call, voicemail, and text messages.
- Yes. You can access Telzio's Live Reports to see call activity in real time. Call analytics gives you an overview snapshot of activity within a given period, whereas Live Reports show you live call activity.
Business Phone System Features Overview
- Cloud PBX
- Phone Numbers
- Phones
- Account Management
- Integrations
