VoIP Call Flows
Telzio enables you to effortlessly navigate and configure settings for your phone system with VoIP Call Flows.
Telzio enables you to effortlessly navigate and configure settings for your phone system with Call Flows. A Call Flow is the collection of features and rules you have decided to use for a given phone number. You can add sophisticated features to your Call Flows to manage incoming calls such as business hours, phone menus, hunt groups, call queues, conference calls, and voicemail.
What can I do with VoIP Call Flows?
- See an entire visual overview of what callers experience when they call your business.
- Customize advanced features in minutes without any hardware or programming
- Instantly manage and configure multiple phone numbers as a group.
- Label Call Flows and features so you can easily manage complex Call Flows for multiple offices and numbers.
Building your Telzio phone system
is a visual experience.
VoIP Call Flows are useful anytime a phone number is being used for more than simply directing calls to one user. Call Flows enable you to manage multiple features and advanced call routing options.
A Call Flow might start with a phone menu, which greets callers with options to be connected to the right place (i.e., press 1 for sales, press 2 for support).
The next step would dictate the routing rules for each option, and direct callers to the various departments. Each option, or department, appears as a separate route in the Call Flow, where you can add hunt groups and see where to guide callers next.