Never miss another sales call.
With Telzio you don't have to worry about callers reaching a busy signal. Direct overflow calls to a phone queue and easily customize your options.
One Telzio phone number can support an unlimited number of incoming and outgoing calls at one time. This means that all your employees and phones can be active on a call, and when a new call comes in, the caller will enter a queue or be routed based on your custom setting.
What can I do with Concurrent
- Cut expenses by cancelling unnecessary rollover lines.
- Improve caller experience and retention by placing them in a queue with hold music, instead of sending them to a busy signal or voicemail.
- Keep one dedicated business phone number as the main line for customers.
Supporting unlimited simultaneous calls is critical for any call center type environment, reservation desk, or receptionist in charge of distributing calls to the rest of an organization. Through the Telzio Dashboard, it’s easy to customize rules for how to handle incoming calls. As each new caller dials in, you can automatically place them in a
call queue where they can wait for the next available agent, you can play hold music while they wait, and you can even give them the option to request a call back.